Figure 2
Agilent Technologies’ Test and Measurement
Support, Services, and Assistance
Agilent Technologies aims to maximize
the value you receive, while minimizing your risk
and problems. We strive to ensure that you get
the test and measurement capabilities you paid
for and obtain the support you need. Our exten-
sive support resources and services can help you
choose the right Agilent products for your appli-
cations and apply them successfully. Every instru-
ment and system we sell has a global warranty.
Support is available for at least five years beyond
the production life of the product. Two concepts
underlie Agilent’s overall support policy: “Our
Promise” and “Your Advantage.”
Our Promise
“Our Promise” means your Agilent test and
measurement equipment will meet its advertised
performance and functionality. When you are
choosing new equipment, we will help you with
product information, including realistic perform-
ance specifications and practical recommenda-
tions from experienced test engineers. When you
use Agilent equipment, we can verify that it
works properly, help with product operation, and
provide basic measurement assistance for the
use of specified capabilities, at no extra cost
upon request. Many self-help tools are available.
Your Advantage
“Your Advantage” means that Agilent offers a
wide range of additional expert test and measure-
ment services, which you can purchase according
to your unique technical and business needs.
Solve problems efficiently and gain a competitive
edge by contracting with us for calibration, extra-
cost upgrades, out-of-warranty repairs, and on-site
education and training, as well as design, system
integration, project management, and other pro-
fessional services. Experienced Agilent engineers
and technicians worldwide can help you maxi-
mize your productivity, optimize the return on
investment of your Agilent instruments and sys-
tems, and obtain dependable measurement accu-
racy for the life of those products.
Online assistance:
www.agilent.com/find/assist
www.agilent.com/find/emailupdates
Get the latest information on the products and
applications you select.
Product specifications and descriptions in
this document subject to change without notice.
© Agilent Technologies, Inc. 1997, 2000, 2004
Printed in U.S.A. March 23, 2004
5091-6188E