Setup and Users Manual
TSHARC “C-Ray” Capacitive
Touch Screen Controller Board
Supports RS-232 and USB
Version 3.3x
Document Revision and Copyright
Document Name: 08B_TSHARC_C-Ray_ Users_Rev3.3x_090827
Document Date: August 27, 2009
Copyright Microchip Technology Inc.
1995 – 2009 All rights reser ved
Microchip TSHARC™ and UniW inDriver™ are the exclusive trademarks of
Microchip Technolog y Inc.
All Rights Reserved.
Contact Information
Microchip Technology Inc
9055 N. 51st Street Unit H
Brown Deer, WI 53223
www.microchip.com
Main Phone: 414-355-4675
Main Fax: 414-355-4775
2
Important Documents and User Information
Use this document as a guide onl y. The information contained in this document is subject to change without notice.
This document, and all of its contents, is protected under International and U.S. copyright law. Microchip Technology
trademarks, patents and copyrights are the e xclusive property of Microchip Technology Inc. and may not be used
without the express written consent of Microchip T echnol ogy Inc.
Due to the vast range of application variables that fall outside of Microchip’s expertise and control, Microchip
assumes no responsibility for the usability or the suitability of Microchip pro ducts in customer application(s).
Microchip assumes those responsible for the application and use of Micr ochip Technology products and
documentation have taken all necessary steps to insure that the application of Microchip products meet any and all
safety and performance requirements including any laws, regulations, codes and standards associated with the
application. In no case does Microchi p warrant the usability or suitability of its products in any medical, aviation,
military or other life critical ap plicati ons. User should contact Microchip Technology before integrating any Microchip
hardware or software product into these types of applications.
All Microchip standard software products, including but not limited to device driver software, are provided “as is” and
may be used exclusively with an authentic Microchi p TSHARC touch screen controller. Microchip does not guara ntee
the usability of any of its software products.
Microchip Technology warrants to the original purchas er tha t for the warranty period identified by Microchip warrant y
for the specific product that you have purchased, that the goods will be in conformance with Microchip specifications.
In addition to Microchip specifications, the warrantee includes No n-Microchip specifications agreed-to, in writing, by
Microchip in advance for the limited purpose between the cu stomer and Microchip Technology Inc. The warrantee
also insures that the goods will be free from defects in design an d material for the warrantee period. Microchip
Technology, at its option, will repair or replace the nonconforming or defective goods, issue a credit memorandum, or
refund the purchase price, as i ts sole obligation: provided that the nonconforming or defective goods are rejected in
writing (including a reasonable failure analysis statement) to Microchip Technology and returned to Microchip
Technology within the relevant warranty period and provided that the nonconformance or defect was not caused by
misuse, alteration, accident, or abnorm al con ditio ns of storage, operatio n or handling, as determined by Microchip
Technology.
THIS WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, FURTHER, MICROCHIP TECHNOLOGY INC SHALL NOT BE LIABLE FOR ANY
DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE OR LOSSES, INCLUDING LOSS
OF PROFITS, BUSINESS INTERRUPTION, OR OTHER PECUNIARY LOSS, WHETHER ARISING FROM BREACH
OF WARRANTY OR BASED ON CONTRACT, FUNDAMENTAL BREACH OR ANY OTHER THEORY. SINCE
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF THE TERMS OF ANY IMPLIED WARRANTY, OR
EXCLUSION OR LIMITATION OF INCIDENTAL OF CONSEQUENTIAL DAMAGES, THE LIMITATIONS AND
EXCLUSIONS OF THIS WARRANTY MAY NOT APPLY TO YOU.
General Information
Mailing address World Wide Web Support E-Mail Address
Microchip Technology Inc.
9055 North 51st Street, Suite H
Brown Deer, WI 53223
Phone: 414-355-4675
Fax: 414-355-4775
www.microchip.com
http://support.microchip.com
Copyright Information
This manual is ©1995- 2009 Microchip Technology Inc. Reproduction of the contents of this copyrighted material in
whole or in part, by any means , mechanically or electronic, for any purpose, without the written permission of
Microchip Technology Inc is prohibited. Microchip Technology Inc., Microchip® TSHARC™, the T S HARC logo, and
UniWinDriver™ are T rademarks of Microchip Technology Inc. All Rights Reserved.
Edition Information
Printed on: August 27, 2009
Document Part number: 08B_TSHARC_C-Ray_Users_Rev3.3x_ 090827
3
Table of Contents
IMPORTANT DOCUMENTS AND USER INFORMATION ............................................................................................ 2
GENERAL INFORMATION ........................................................................................................................................... 2
MAILING ADDRESS .......................................................................................................................................................... 2
WORLD WIDE WEB .............................................................................................................................. .......................... 2
SUPPORT E-MAIL ADDRESS ............................................................................................................................................ 2
TABLE OF FIGURES .................................................................................................................................................... 3
PRODUCT DESCRIPTION ............................................................................................................................................ 4
PART NUMBER INFORMATION .......................................................................................................................................... 4
PRODUCT CORE FEATURES ...................................................................................................................................... 4
TSHARC C-RAY CORE FEATURES ................................................................................................................................. 4
MECHANICAL DIAGRAM ................................................................................................................................................... 4
INTEGRATING THE TSHARC CAPACITIVE CONTROLLER ...................................................................................... 5
MOUNTING THE CONTROLLER .......................................................................................................................................... 5
MOUNTING THE CAPACITIVE TOUCH SCREEN .................................................................................................................... 6
CONNECTING THE TOUCH SCREEN................................................................................................................................... 6
COMMUNICATION JUMPER CONFIGURATIONS .................................................................................................................... 7
CONNECTING THE C-RAY FOR RS-232 COMMUNICATION ................................................................................................... 7
CONNECTING THE C-RAY FOR USB COMMUNICATION........................................................................................................ 8
ADDITIONAL CONNECTION INFORMATION .......................................................................................................................... 8
AVAILABLE CABLES ........................................................................................................................................................ 8
POWERING YOUR SYSTEM ........................................................................................................................................ 9
STATUS LED INDICATOR ................................................................................................................................................. 9
STATIC PROTECTION WARNING ....................................................................................................................................... 9
COMMUNICATION PROTOCOL ................................................................................................................................. 10
SOFTWARE DEVICE DRIVERS ....................................................................................................... .......................... 10
DEVELOPED AND SUPPORTED IN-HOUSE............................................................................................................. 11
PRIVATE LABELED DRIVERS .............................................................................................................................. ............ 11
TSHARC™ CONTROLLER CHIP SOLUTIONS .................................................................................................................. 11
SUPPORT SERVICES ................................................................................................................................................. 11
NOTES ......................................................................................................................................................................... 12
Table of Figures
FIGURE 1: MECHANICAL DIAGRAM OF TSHARC C-R AY TOUCH SCREEN CONTROLLER BOARD ................... 4
FIGURE 2: CONTROLLER MOUNTING DIAGRAM ..................................................................................................... 5
FIGURE 3: TOUCH SCREEN CONNECTION DIAGRAM ............................................................................................. 6
FIGURE 4: JUMPER SELECTABLE COMMUNICATIONS .......................................................................................... 7
FIGURE 5: RS-232 CABLE CONNECTION DIAGRAM ................................................................................................ 7
FIGURE 6: USB CABLE CONNECTION DIA GRAM .................................................................................................... 8
TABLE 1: AVAILABLE COMMUNICATION CABLES .................................................................................................. 8
TABLE 2: AVAILABLE POWER CABLES ................................................................................................................... 8
TABLE 3: MICROCHIP STANDARD USB PROTOCOL ............................................................................................. 10
TABLE 4: MICROCHIP STANDARD RS-232 PROTOCOL ........................................................................................ 10
4
Product Description
The TSHARC C-Ray Board is a new standard in capacitive touch scree n controller technology. It supports serial and
USB communication as well as all manufacturers’ capacitive touch screens regardless of whether or not the screen
includes a back shield.
The C-Ray is a high-performance touch scre en controller which, in holding true to Microchip’s design fundamentals,
utilizes ‘off-the-shelf’ microcontroller tech nology in conjunction with Microchip’s propr ietary decoding techniques and
device driver software. This virtually eliminates the threat of obsolescence while mai ntaining the high-performance
and utility standards expected from Microchip Technology Inc.
Part Number Information HS12-009C0J-03
The latest firmware revision will be supplied with all TSHARC C-Ray cap acitive b oards ordered.
Product Core Features
TSHARC C-Ray Core Features
RoHS Compliant
True 12-bit ratio metric analog to digital converter
Configurable communication type
o USB
o RS-232
Supports all manufacturers surface capacitive sensors.
o Any pin-out
o With backshield
o Without backshield
Mechanical Diagram
HAMPSHIRE
HSC2009SIJ
C2S4B0726
+
.165"
.165"
.175"
.343"
.100"
.100"
1.300"
1.175"
.350"
.050"
.450"
.125"
Mount holes 2 places
.122" Dia. 4-40 or 3mm screw.
.125"
2.310"
H1
H2
H3
H2-A
H1-A
.160"
2.010"
2.435"
REQUIRED STATIC ground
mount .122" Dia. 4-40 (3mm)
Connector
Sullins: PEC02SBAN
UL# E64287
Connector
Sullins: PEC02SBAN
UL# E64287
Connector
Sullins: PEC05DBAN
UL# E64287
UL# E28476
.100"
Connector
AMP: 103635-4
UL# E28476
Figure 1: Mechanical Diagram of TSHARC C-Ray Touch Screen Controller Board
NOTE!! The board revision number can be found on a label on the back side of your controller board. The
firmware revision number may be found on a label or a laser mark located on the TSHARC microcontroller chip.
5
Integrating the TSHARC Capacitive Controller
Mounting the Controller
The controller has two .122” diameter (4-40 or 3mm screw) plated mounting holes. Notice the mountin g hole closest
to the touch screen connector H4. THIS STATIC GROUND MOUNT MUST TERMINATE TO A STATIC GROUND.
Failure to ground the controller will result in poor performance and may eliminate the effectiveness of the on board
static protection. For additional details about controller integration, please contact Microchip.
For best performance mount the controller:
1) In such a way to keep the touch screen tail away from high EMI, RFI and p ower sources.
2) “In line” with the touch screen tail limiting the number and severity of any bends or folds in the touch scre en
tail.
Contact your touch screen manufacturer to determine any touch screen manufacturer’s mounting
specifications.
3) In a way to insure that you are using a communication cable with adequate shielding which is located away
from high EMI, RFI radiating system components.
4) To shield the controller and/or the touch screen from EMI / RFI noise in cases where required. Mounting the
controller into a metal box which is shielded might be necessary.
5) To insure the back shielded touch scree n terminates to pin #3 (center pin) of H4. It is required if a back
shield is available.
6) Make sure the back shield of the sens or does not come in contact with any grounded part of the system.
IF PIN #3 IS CONNECTED IN ANY WAY TO AN EXTERNAL GROUND, YOU MAY PERMANENTLY
DAMAGE YOUR CONTROLLER BOARD.
7) Such that the board, the LCD, and the computer system all have the same grou nd. Failure to have the
same ground throughout the system may result in reduced control ler perfo rmance.
8) The static ground mount must be terminated to a static ground before powering on the controll er board.
Failure to follow this procedure will bypass the static protection and may damage the controller causing the
board to not function properl y.
HAMPSHIRE
HSC2009SIJ
C2S4B0726
+
H1
H2
H3
H2-A
H1-A
Mounting Holes
2 plcs. .122" dia 4-40 screw (3mm)
Required STATIC ground mount
.122" Dia. 4-40 (3mm)
Figure 2: Controller Mounting Diagram
Although Microchip Technology Inc. has taken steps to protect your touch screen controller from transient
voltage, it is important to make all groundi ng, communicati on and touch screen connections to the
controller and touch screen. This must be done before po wering on your computer, video monitor or touch
screen controller. Failure to follow this procedure may result in damage to your controll er and/or
communication port. If you believe that your application will require additional static protection, it is up to
you to determine the appropriate static protection needed to protect your electro nics fro m transient voltage.
Failure to take the necessary precau tio ns may result in damage to your controller. Microchip does
not warranty the TSHARC controller board against transient static discharge damage.
6
Mounting the Capacitive Touch Screen
There are a number of methods that may be used to mount your touch screen depending upon your application and
the recommendations of your sensor supplier. In all cases it is important that you do not make any electrical
connections between the touch sensor and the integrated system. Please cont act your sen sor manufacturer for
specific mounting recommendations.
The sensor tail often experiences more electrical noise than the sensor itself. Special care should be taken when
considering the tail mounting o f the sensor. Please contact your sensor manufacturer for specific instructi ons
regarding the sensor tail.
In all cases, take special care to mount the touch screen in such a manner as to eliminate any screen shift or
movement during operation. The C-Ray controller gathers environmental variables at power-up. Any chan ges to the
touch screen position during use can negatively influence the performance of the system.
Connecting the Touch Screen
The TSHARC C-Ray, capacitive controller su pports back shielded, non-back shielded and shielded tail capacitive
touch screen overlays. Check the touch screen tail and verify the pin-out of the touch screen before you connect the
touch screen to the controller. If the touch screen has a back shiel d or a shielded tail a connection must be made to
the 3rd pin of header H4. Failure to connect a shielded touch screen or tail will cause the controller to malfuncti on.
This connection is shown in Fig. 3.0.
Note: Microchip’s touch screen mapping is consistent with all operating system display mapping specifications. Most operating
systems draw the screen from upper left to lower right.
Capacitive Touch Screen
TopRight
TopLeft
Back Shield
LowLeft
LowRight
If no back shield consctruction do not
connect center "back shield" connection.
Touch Screen Connection Diagram
HAMPSHIRE
HSC2009SIJ
C2S4B0726
+
H1
H2
H3
H2-A
H1-A
Required STATIC ground mount
.122" Dia. 4-40 (3mm)
Figure 3: Touch Screen Connection Diagram
7
Communication Jumper Configurations
The TSHARC Capacitive controller supports RS-232 and USB, HID compliant, low speed, communication. While
these are Microchip’s standard communication formats, custom communications are availab le.
Please refer to the figure below for the jumper configurations that may be implemented.
HSC2009SIJ
C2S4B0726
+
H1
H2
H3
H2-A
H1-A
2.185"
1
+ Pwr -
J1
POWER
GROUND
Mounting Hole, One of Two
.122" dia. 4-40 (3mm)
Mounting Hole, One of Two
.122" dia. 4-40 (3mm)
HS12-009COJ-03
USB RS-232
Figure 4: Jumper Selectable Communications
Connecting the C-Ray for RS-232 Communication
Before connecting the RS-232 commun i cation cable, check the jumper setting on the board to insure that it
is set properly for RS-232 commun ication.
3 - Txd
2 - Rxd
Pwr
Gnd
Communication
Header
+5vDC or 7.5 - 24vDC
5 - Gnd
1
5
6
9
Txd transmit to board
Rxd transmit from board
Jumper as shown is set
for RS-232
Remove for USB operation
USB
+ Pwr -
H2
1
Required STATIC ground mount
.122" Dia. 4-40 (3mm)
HSC2009SIJ
C2S4B0726
H1
H2
H3
H2-A
H1-A
Mounting Holes
2 plcs. .122" dia 4-40 screw (3mm)
+
.
Figure 5: RS-232 Cable Connection Diagram
The RS-232 communication c able can be connected to the controller using a variety of cable types. Part number
C72-100S2F-09XDXF cable may be sourced directly from Microchip Technology Inc. This is a standard 6’ long DB-9
female connector terminated to a (housing/contact) 10 p osition dual row socket via a round shielded cable. This
cable has a ground shield termination wire running the len gth of the cable which must be terminated to earth ground.
Not terminating the cable shiel d will have a negative effect on the controller’s performa nce.
Should a self-built cable be required, a 10-position, dual-row socket contact/housi ng connector type may be used to
connect the RS-232 communication header. If an IDC connector t ype is desired, a 14-position socket can be used,
which extends on to the USB pins with onl y the RS-232 communication connections terminated. A 10-position IDC
socket cannot be used for connecting to the communic atio n header because the width of an IDC socket is too wide to
fit between the USB connection pins and the pins needed for RS-232 communication.
Microchip also provides the option to use a single row, 2.0 mm, 7-pin connection to the serial commun ication
connection of the TSHARC-C controller board. This option may be used if it is desired to continue to connect the
TSHARC-C controller to your system which has already been configur ed for 3M™ Microtouch™ connections. Please
contact Microchip for ordering instructions regard ing this option.
8
Connecting the C-Ray for USB Communication
Take special care when connecti ng the USB cable. In correct pin selection using the USB cable will result in
a failed board when attemptin g to power the board. Also, be su re th e jump ers are configured the way
required for USB performance.
Connect the USB header contacts as shown in Fig. 7.0 for enabling USB communications with the controller board.
The USB contacts are located on the lo wer si de of the communication header. A 6’ long 4-position socket to a Type
“A” USB plug jacketed and shielded USB cable, part number C72-040S1F-04XAXM from Microchip Technology Inc
can be ordered. This particular cable has a ground shield terminatio n wire running the length of the cable which must
be terminated to earth ground. Not terminating the cable shi eld will have a negative effect on the controller’s
performance. For information about ordering this cable, please contact Microchip Technology Inc.
Special Note: If planning to use a USB-hub, then it is critical to use a hub which has externally supplie d power. If
multiple devices are attached to the hub, then be sure the hub has sufficient power to power all devices connected.
Failure to follow this recommendation will cause the controller to fail during operation.
HSC2009SIJ
C2S4B0726
H1
H2
H3
H2-A
H1-A
USB Communication Header
Ground contacts 2-pls allows for polorization
of 5pos USB connector
Do not connect power pin on USB if
connecting external power on H2
Pinout
4
3
2
1
PinOut
1 (Gnd)
2 (D+)
3 (D-)
4 (Pwr)
Do not place jumper for USB communication
+
Required STATIC ground mount
.122" Dia. 4-40 (3mm)
Figure 6: USB Cable Connection Diagram
There is an extra ground pin for USB which may be used to connect a five position USB connector. A five pin
connection may be require d if polarization of the connector is desired to insure it is terminated correctly.
Additional Connection Information
Communication Connector
UL and part number information can a lso be found in Fig. 6.
Touch Screen: Amp 103635-4
Communication: .100” Sullins: PEC05DBAN & PEC02SBAN
Mounting Hardware
Due to the wide variety of mounting options available for the TSHARC capacitive board, we do not stock mounting
hardware. Please visit the RAF web site to review the available mounting hard ware.
http://www.rafhdwe.com/RAF_site/OnlineCatalog/EHCoverFrame.html
TSHARC Controller Chip Solutions
Large volume OEM’s who have in-house ele c trical and software engineers on staff may purchase a Micr ochip “Chip
Only” touch screen controller solution which may be integrated on to their main board. A complete set of technical
documentation is available from Microchip Technology Inc. to assist in correctly integrating a chip solutio n into a
product. Please contact Microchip Technology Inc. for additional information.
Available Cables
Table 1: Available Communication Cables
Part Number: Description:
C72-100S2F-09XD XF 6’ RS-232 cable. Direct connect H1 header to female DB-9
C72-040S1F-04XAXM 6’ USB cable. Direct connect H3 header to male t ype-A plug connector
Table 2: Available Power Cables
C20-020S1F-02XXXX 20” power cable, Direct connect to H2. 2 position, .100” socket to wire lead.
C20-020S1F-020S1F 20” power cable, Direct connect to H2. 2 position, .100” socket to 2 position .100” socket
9
Powering Your System
Before applying power to your system, please check all cables are tightly connected and verify the mounting of the
controller and sensor. If powering the controller using USB, the system power should be brought up at the same
time.
If using an external power supply, please be certain that the monitor is activated before the controller is turned on.
The environmental baseli ne is taken at power-up, and performance could be affected if the monitor is not present
when the controller is powered on.
Status LED Indicator
The TSHARC C-Ray capaciti v e touch screen controller board is equippe d with a status-indicator Light Emitting Diode
(LED). This LED will give you information regarding the functionalit y of the controller. The LED indication codes are
as follows: When powered on: The LED with blink once (on then off), collect an environment base line then
blink once again for 1 second. DO NOT T OUCH THE TOUCH SCREEN DURING THIS
PROCESS.
Every time the touch screen is touched: Once the controller has collected the baselin e, the LED
will turn off. It will turn on every time the operator touches the touch screen thereafter.
DO NOT TOUCH THE TOUCH SCREEN IMMEDIATELY AFTER THE CONTROLLER IS POWERED ON. THE
CONTROLLER MUST COMPLETE THE BASELINE PROCESS IN ORDER TO POWER ON CORRECTLY.
Static Protection Warning
The TSHARC C-Ray controller has internal static protection to +/- 30kV for static discharge from the touch screen to
the controller. This static protection is only effective once the board is grou nded properly. Adequate static
precautions must be taken when connecting the TSHARC controller to the application. In some ap plications, it may
be necessary to further protect your controll er board from excess transient voltage. If it is believed that the
application will requ ire additional static protection, the appropriate static protection needed to protect the electronics
from transient voltage is up to the customer. Failure to take the necess ary precautions may result in damage to
your controller. Microchip does not warrantee the board for static voltage damage.
Although Microchip Technology Inc. has taken steps to protect your touch screen controller from transient
voltage, it is important to make all groundi ng, communicati on and touch screen connections to the
controller and touch screen. This must be done before po wering on your computer, video monitor or touch
screen controller. Failure to follow this procedure may result in damage to your controll er and/or
communication port. If you believe that your application will require additional static protection, it is up to
you to determine the appropriate static protection needed to protect your electro nics fro m transient voltage.
Failure to take the necessary precau tio ns may result in damage to your controller. Microchip does
not warranty the TSHARC controller board against transient static discharge damage.
10
Communication Protocol
All Microchip touch screen controllers communicate with the host computer in a 4-byte communication protocol.
Microchip’s 4-byte communication protocol produces the in dustry’s most reliable and accurate data transfer
information without compromising touch speed.
Table 3: Microchip standard USB Protocol
Byte Bit 7 Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0
1 0 0 0 0 0 0 0 P
2 X7 X6 X5 X4 X3 X2 X1 X0
3 0 0 0 0 X11 X10 X9 X8
4 Y7 Y6 Y5 Y4 Y3 Y2 Y1 Y0
5 0 0 0 0 Y11 Y10 Y9 Y8
Table 4: Microchip standard RS-232 Protocol
Byte Bit 7 Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0
1 1 P X11 X10 X9 Y11 Y10 Y9
2 0 X8 X7 X6 X5 X4 X3 X2
3 0 Y8 Y7 Y6 Y5 Y4 Y3 Y2
4 0 0 0 0 X1 X0 Y1 Y0
Where: P - 0 Pen-Up, 1 Pen-Down
X11-X0 - 12 bit X position data
Y11-Y0 - 12 bit Y position data
Software Device Drivers
Microchip Technology has device driver software availa ble for all TSHARC touch screen controller chip and board
solutions. The software drivers ma y be do wnloaded at no additional charge at: www.microchip.com. Reported
Microchip resolution is depend ent upon the hardware A-D converter specifi cation. TSHARC device driver soft ware is
designed to deliver true 10- or 12-b it hardware resolution respective to the touch screen controller hardware.
The TSHARC device driver software enables you to configure the touch screen oper ation to meet your needs. The
following is a list of features available with Microchip’s software:
1) Touch screen calibration
2) Touch screen linearization
3) Touch screen alignment
4) Multi-monitor calibration and configuratio n
5) Adjustable calibration inset
6) Edge acceleration
7) Touch modes
a. Normal mouse emulation
b. Touch Up mode
c. Touch Down mode
8) User adjustable Configurations
a. Microchip’s proprietary touc h screen friendly timed right click event
b. Touch event area setting
c. Touch sound enable / disable
9) Other special features also included. Please see the complete driver manuals available at
the www.microchip.com web site for further details.
Note: TSHARC device drivers vary between operating systems and operating syste m var ieties and versions.
Currently Microchip supports the following Windows® Operating systems: DOS, Win3.1x, 9x, ME, XP, XPe, 2k, CE,
CENet, Tablet. TSHARC driver for Linux, and MAC are also included with all TSHARC touch screen controller
products.
11
Developed and Supported In-House
All TSHARC touch screen controller products are designed to utilize Microchip TSHARC™ device dr ivers which are
developed, supported and maintained in-house by Microchip engineers. Microchip Technology Inc. does not use
third party technical resources to develop, support or maintain any of its software or hardware products.
Private Labeled Drivers
Private labeled software and hardware licenses are available which may be used to enable various no n-TSHARC
communication protocols, special functions, app lication specific utilities or OEM contact information. Contact
Microchip for details.
TSHARC™ Controller Chip Solutions
Large volume OEM’s who have in-house ele c trical and software engineers on staff may purchase a Micr ochip “Chip
Only” touch screen controller solution which may be integrated on to their main board. Technical documentatio n is
available from Microchip Technol ogy Inc. to assist you in correctly integrating a chip solutio n into your product.
Please contact Microchip T echnology Inc at (414) 355-4675 or www.micr ochi p.com.
Support Services
All TSHARC products are 100% developed and supported in house by Microchip technical staff. As a result we have
included a broad range of support documentation at www.microchip.com including users and setu p manuals, device
drivers, driver manuals and other software. In addition we have an e-mail based support. You may contact us via e-
mail at: http://support.microchip.com.
In addition, Microchip also understands that there is often a need for “real time” technical support. Please contact
Microchip via telephone at a ny point to discuss issues that you may have regardin g our products.
In the event that you need to contact us via telephone or via our support e-mail, please take a minute to
identify these items prior to contacting Microchip technical support staff.
1) TSHARC controller part number
2) Information about TSHARC reseller if not purchase d directly from Microchip
3) TSHARC chip revision, located on the top of each micro-controller chip
4) Touch Screen type and Manufacturer
5) Communication type
6) TSHARC™ driver and revision
7) Operating system and service pack rele ases
8) A brief summary of the problem that you are havi ng
12
Notes
13
Microchip Technology Inc.
9055 N. 51st Street, Suite H
Brown Deer, WI 53223
Main Phone: 414-355-4675
Main Fax: 414-355-4775
www.microchip.com
Microchip®, TSHARC™ and UniWinDriver™ are trademarks of Microchip Technolo gy Inc.
All rights reserved.