9LA1110-6A...-.... - Siemens

1.1

Structure

Remote Connection

Front Side

(1) LED flash

(2) 5 megapixel camera

(3) Battery

(4) Speaker

(5) Volume buttons

(6) Function key “Fn2”

Starting Device

If you need a Remote Service for the SIPIX Service Tool, please call the Siemens

Dispatch Center in Nuremberg, phone no.: +49 (0)911 895 7 222. Tell the service

technician the serial number on the back of the SIPIX Service Tool.

Figures

This document contains illustrations of the device described. The illustrations may deviate

from the particularities of the delivered device.

Disclaimer of liability

Errors excepted and subject to change without prior notice. The information provided in

this document contains merely general descriptions or characteristics of performance

which in case of actual use do not always apply as described or which may change as a

result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in

the terms of contract.

Security information

In order to protect plants, systems, machines and networks against cyber threats, it is

necessary to implement – and continuously maintain – a holistic, state-of-the-art industrial

security concept. Siemens’ products and solutions constitute one element of such a

concept. For more information about industrial security, please visit

siemens.com/industrialsecurity.

Requesting Remote Service

SIPIX SD ZN/Z2 Industry Tablet PC

Brief Instruction

(1) Integrated microphone

(2) 2 megapixel camera

(3) Indicators

(4) On/off button

(5) Home key

(6) Function key “Fn1”

1.2 Rear Side

1. To turn on, press and hold the on/off button until the blue indicator lights up.

2. Enter the default login password “Siemens” in the text field of the Windows login

and confirm with “Enter”.

3. Immediately after first entry into service, change the Windows login password.

4. If you use a SIM card, enter the SIM card PIN after the Windows login.

3.1 Preparing Remote Service

Remote Service

Requirements

• The SIPIX Service Tool must be connected to the Internet

• An active cRSP connection

Desktop sharing gives the remote expert full access to the SIPIX Service Tool. Data can

also be transferred from and to the SIPIX Service Tool.

1. Wait for the remote expert's access request after the remote expert has started

desktop sharing.

2. When the remote expert's access request has been started, confirm it with the

"Accept" button.

4.1 Desktop Sharing

4.2 Collaboration Session

In the Collaboration Session voice, video, and application sharing are transferred from

browser to browser (e.g. Google Chrome) in a real time connection.

1. Double-click on the “RC-HUB” icon on the home screen to start the collaboration

software.

The "SIEMENS Remote Collaboration – Field Engineer” website pops up automatically

in the "Google Chrome” browser. This can take several minutes.

2. Wait for the return information from the remote expert ("waiting for expert").

3. Only start the session on the SIPIX Service Tools website after the remote expert’s

prompt.

The red dot in the tab signals the link build-up for the video/audio session. When the

red dot lights up continuously, the collaboration session can begin. If the red dot does

not appear, no audio/video source is available to the Google Chrome browser. Check

Google Chrome content settings.

4. Click on the “Start Session" button. The remote expert will see the live stream of the

SIPIX Service Tool.

Note

If the SIPIX Service Tool is not used for a certain time, the browser with the remote

collaboration closes automatically due to data security and data protection

requirements. In this case, repeat the above steps.

1 3

To use a Remote Service, a valid Remote Service Agreement and a Remote Service

Ticket must first be available. You can order these via the following numbers in the

Siemens Industry Mall:

• 9LA1110-1PA10-0AA0 (SIPIX Service Level Starter MO - 2 years)

• 9LA1110-1PA20-0AA0 (SIPIX Service Level Starter SD - 2 years)

• 9LA1110-1PA30-0AA0 (SIPIX Service Level Starter MO - 5 years)

• 9LA1110-1PB00-0AA0 (1 Remote Service Ticket)

• 9LA1110-1PC00-0AA0 (5 Remote Service Tickets)

Note

The Remote Service Tickets are valid for one year.

3.2

4 4

Note

Please observe the enclosed documents and safety instructions before putting the

device into operation. Detailed information on using the SIPIX Service Tool can be found

in the enclosed manual and in Siemens Industry Online Support:

support.industry.siemens.com

Notice

Damage to the device due to incorrect commissioning

To avoid damage to the device, put the Tablet PC into operation according to the

enclosed documents. Observe the safety instructions on the device and in the manual.

mall.industry.siemens.com

siemens.com/industry/supportrequest

Technical Support

Siemens AG

P.O. Box 31 80

91050 Erlangen

A5E46594498-AA, 04/2018

Siemens Industry Mall