3C10121 - 3Com Corporation

DATA SHEET

NBX®25 Communications System

Key Benefits

Combining voice

and data services

for small businesses

Built-in 8-port local area network

(LAN) infrastructure

Single-wire cabling for voice and data

(convergence)

Built-in voice mail and automated

attendant

Supports up to 25 nodes (lines and

stations)

Easy-to-use Web browser-based

administration

Call detail reporting (CDR)

Robust telephony features

Call Center capabilities

Small businesses require an affordable,

flexible phone system platform that

provides no-compromise call process-

ing features and functionality while

minimizing the day-to-day operation

and maintenance hassles associated

with conventional telephone systems.

The 3Com®NBX®25 communications

system delivers exactly that. With the

NBX 25 system, small companies can

have access to feature-rich call

processing, toll-quality voice commu-

nications, and all the productivity-

enhancing benefits of an Ethernet

LAN—in a single converged network.

By combining voice and data on a

single network infrastructure, the

NBX 25 system eliminates the cost of

installing two separate systems—one

for voice and one for data. This offers

greater scalability, simplifies adminis-

tration, and significantly reduces

overall cost of ownership. An organi-

zation can grow from one to 25 nodes

(lines and stations) with up to 12 cen-

tral office (CO) lines—without

wholesale system replacements.

The NBX 25 system does more

than simply eliminate duplicate

cabling. It allows companies that do

not have a LAN to reap all the

benefits of networking, including

file sharing, e-mail, print sharing,

and shared Internet access* on a

companywide basis.

Adding a new user is as simple

as plugging in an NBX business

telephone and making a few menu

choices. Deleting users is equally

easy. Because the NBX business

telephone is an intelligent LAN

device that retains its identity, even if

it’s unplugged and moved, it will

*Additional remote access server, LAN modem, or router required; sold separately.

NBX®25 COMMUNICATIONS SYSTEM

The NBX NetSet™

administration utility

delivers a true

breakthrough—

simple, systemwide

management.

auto-discover and come right up.

Users can easily change office loca-

tions anywhere on the company

network without requiring a special

technician on-site.

Simple, Systemwide

Management and Control

The NBX NetSet™administration

utility delivers a true breakthrough—

simple, systemwide management.

With the NetSet utility, anyone with

minimum training can perform

routine administrative functions via a

standard Web browser, such as

Netscape Navigator or Microsoft

Internet Explorer. From a single input

screen, administrators can set up a

user’s extension number, toll-call

restrictions, voice mailbox, feature

buttons, and CDR tracking. The

NetSet utility also enables administra-

tors to do the following:

• Create and change up to 100

systemwide speed dials

• Add or modify call coverage points

and call routing paths

• Add or modify call forwarding

services to ensure that all calls are

answered promptly

• Change system parameter settings

• Perform troubleshooting

• Program the voice mail and

automated attendant system

• Set up hunt groups and calling

groups

Toll Restrictions

Uncontrolled telephone usage can be a

major expense for any business. The

NBX 25 system solves this problem by

providing a programmable dial plan

that enables organizations to restrict

access from certain phones or during

certain hours of the day. The dial plan

can also help small businesses save

money by automatically routing out-

bound calls to discount long-distance

services, such as 10-10-XXX.

Call Detail Reporting (CDR)

In addition to the dial plan, the

NBX 25 system controls costs by

letting small-business owners track

usage by user via the NBX Call

Reports CDR application. This can

help minimize unauthorized long-

distance calling.

NBX®25 COMMUNICATIONS SYSTEM

Time of Day Service Modes

Organizations can program their

NBX 25 system to respond differently

at up to four times a day. Each of

these customer-defined service

modes—such as Open, Closed, Lunch,

and Other—can be linked to specific

hours of operation. Each service mode

can have its own automated atten-

dant, giving small businesses the

flexibility to define how they want

their calls to be answered and routed.

Easy Operation for Users

The NBX 25 communications

system is extremely easy to use.

Preprogrammed buttons make it

simple to conference, transfer, redial,

and hold calls. One touch provides

instant access to voice messaging

services, speed dial, and forward

to voice mail. These capabilities are

complemented by a two-line alphanu-

meric LCD display that provides

powerful features, including Caller ID

support. Users can call other in-house

users by scrolling through an internal

directory on the LCD display and

pressing a soft key to initiate the call.

Each NBX business telephone

includes a built-in speakerphone

with hands-free answer service.

User Programming

and Access

With the NetSet administration

utility, users can modify telephone

settings to their individual require-

ments from their Web browser,

including the following:

• Assign and change one-touch speed

dials and print telephone button

labels

• Create and change up to 100

personal speed dials

• Manage off-site message notification

services

• Modify call coverage destinations

Users also have access to the following:

• View the internal directory to find

telephone extensions of other users

• View the members of hunt groups

and calling groups to which they

belong

• Access user manuals online

Flexible User Connectivity

In addition to the NBX business

telephone, the NBX 25 system

supports standard 2500 series-

compatible analog devices, such as

speakerphones, fax machines, and

cordless phones. Customers can easily

connect these and other analog devices

to the NBX 25 system via optional

stand-alone NBX analog adapters or

the NBX 4-port analog terminal card.

Comprehensive Call Routing

and Management

For continued success and customer

satisfaction, organizations need timely

and efficient management of inbound

calls. The NBX 25 system’s Advanced

PowerMail eXchange™(APX) voice

messaging system supports these

critical needs with an array of call

routing and management features.

Multiple and Multilevel

Automated Attendant

The NBX 25 system includes four auto-

mated attendant ports and four hours

of voice mail storage. Automated atten-

dant lets incoming callers route

themselves quickly and accurately to

the individual or department they

want to reach. Callers can choose to

dial by extension, name, or depart-

ment. To provide the appropriate

response at all hours, administrators

can generate a set of customized greet-

ings and activate the appropriate one

based on the time of day.

The NBX®25

communications

system is extremely

easy to use.

NBX®25 COMMUNICATIONS SYSTEM

Because the automated attendant

module can answer four calls simulta-

neously, small businesses can respond

effectively to fluctuating call volumes

without adding additional staff. The

module also supports both multiple

and multilevel automated attendant

operations, enabling users and

departments to set up customized

incoming call greeting and routing to

suit their unique needs. Features

include the following:

• Up to 5 customizable automated

attendants per system

• Up to 20 levels of submenus per

automated attendant menu

• Up to 9 menu choices per automated

attendant menu

• Programming of automated atten-

dant trees via the NetSet

administration utility

• NetSet utility setup and testing to

ensure proper configuration

User Message Control

APX voice messaging gives each user

individual control over how calls and

messages are handled. Users can set

up their own mailboxes via first-time

setup help; create personal greetings;

manage new and old messages with

options to save, delete, reply, and for-

ward, as well as mark messages as

private and/or urgent. Users can also

address messages by name, extension,

or distribution list for fast and easy

message dissemination to coworkers.

Message Notification and

Retrieval

The APX system alerts users to new

messages via an LED message waiting

button on the NBX telephone—while

the phone’s built-in display shows the

number of new and saved messages.

Users no longer have to wonder how

many messages are waiting for them.

With the NBX 25 system, retrieving

messages is as simple as pressing the

MSG button and entering a password.

Off-Site Notification and

Retrieval

When users are off-site, APX voice

messaging can notify them of new

messages via pager, telephone, or cel-

lular phone. Users can retrieve voice

messages easily from anywhere using

a touchtone telephone.

Programmable Call Center

Hunt Groups

The NBX 25 communications system

includes support for up to five linear

or circular hunt groups or calling

groups for Call Center applications,

such as customer service, technical

support, and order entry. With linear

hunting, users are organized into

groups that share a common group

extension. Inbound calls are always

handled in the same manner, follow-

ing a sequential, predefined (top

down) order. In circular hunt groups,

calls are handled dynamically, deliv-

ered automatically to the next

available member in the group; this

helps ensure that no calls are missed

and all users share the call load. If no

member of the group is available, the

system can stack the callers in a

queue or provide alternate coverage.

Hunt group programming is pass-

word-protected. All group calls are

tracked and can be reported using the

built-in CDR application.

Calling Groups

Small businesses often have limited

administrative staff and expect

employees to help answer incoming

calls. With the 3Com NBX 25 system,

companies like these can create call-

ing groups to manage call flow—even

if an automated attendant answers the

telephone. For example, if callers

want to speak directly to a person

instead of leaving a voice mail mes-

sage, they can press “0” on the

automated attendant menu. This can

trigger an alert to multiple individu-

als in the calling group to ensure that

Call Center

capabilities ensure

that no calls are

missed.

NBX®25 COMMUNICATIONS SYSTEM

The NBX®25 system

enables small companies

to enjoy the same rich

communications

environment as large

enterprises—at less cost.

the call is answered promptly. Calling

groups may also handle more than

one alerting call at a time.

Proven Best-of-Breed

Technology

The NBX 25 system is a breakthrough

product that harnesses advanced 3Com

technology to deliver a revolutionary

voice/data solution for small compa-

nies. By combining advanced voice

technology with 3Com global leader-

ship in data networking solutions, the

3Com NBX 25 communications system

enables small companies to enjoy the

same rich communications environ-

ment as large enterprises—at less

cost—while greatly simplifying the

day-to-day operation of their communi-

cations network.

High Availability and

Reliability

Although the NBX 25 system shares

the LAN infrastructure of switches

and hubs with the data network, it

operates independent of computers,

servers, and network operating sys-

tems. This ensures that the phone

system continues to function even

during a network server failure.

Because the NBX 25 system is an

open, standards-based platform, it

will work with a customer’s existing

desktop computers, servers, and

Ethernet hubs, switches, and routers.

3Com NBX 25 Communications System

NBX®25 COMMUNICATIONS SYSTEM

Backed by the

quality, reliability,

technological

innovation, and

world-class support

of 3Com.

Small Businesses Get

Big Results

No traditional key/hybrid phone

system offers the built-in features,

premium functionality, free LAN, ease

of use, and manageability of the

NBX 25 system. Best of all, it’s all

backed by the quality, reliability,

technological innovation, and world-

class support of 3Com, the leading

networking and communications

vendor for small businesses.

Small-Office Connectivity

The 3Com NBX 25 communications

system provides full-featured,

comprehensive business telephone

services to small businesses.

Business Telephone

Available in charcoal gray and

warm white, the NBX business

telephone’s standard features include

the following:

• Built-in speakerphone with hands-

free answer services and mute

• Two-line display with Caller ID

support

• Preprogrammed services, including

conference, transfer, redial, and

hold

• One-button access to voice messag-

ing services (message retrieval)

• 18 programmable buttons for

customization by administrators

and/or users, such as speed-dial

programming

• LCD display (2 line x 16 characters)

• Internal directory dialing via LCD

and soft keys

• One-button call coverage forward to

voice mail

• Hub port for connecting a computer

to the LAN

• Volume control buttons

Attendant Console

Organizations with a dedicated

telephone attendant or receptionist

can purchase the NBX attendant

console, which enables one person to

manage calls for the entire organiza-

tion from a central location.

• Compact size fits in any office

environment

• Equipped with 50 buttons with

LEDs and a shift key, allowing for

support of 100 features/devices

• Enables easy transfers, call parking,

paging, and speed dialing

Analog Adapter (1-port)

• Connects one analog device (such as

standard or cordless phone, Group 3

fax, external alert or bell) to the

NBX 25 system

• Includes one standard RJ-11 port

• Includes a hub port to connect

an additional Ethernet device, such

as a printer, computer, or NBX

business telephone

• Supports switch-hook transfer

services and flash

• Gives each user access to an APX

voice mailbox, off-site notification,

and hunt/calling groups

• Includes one standard RJ-45

connection port

NBX®25 COMMUNICATIONS SYSTEM

NBX 25 Chassis

The NBX 25 system chassis is a compact, 6-slot

unit that can be mounted in a standard 19-inch

data rack or on a wall. The system chassis

includes the following:

• Support for LAN/WAN connectivity and

built-in expansion capabilities

• Power cord

• Universal expansion slots for easy system

expansion

NBX 25 Call Processor

• Manages all incoming and outgo-

ing call traffic

• Controls the built-in application

suite: APX voice messaging, auto-

mated attendant system, and

embedded Web server

• Includes call detail reporting

• Supports up to 25 nodes (lines and

stations), but no more than 12

loop-start analog lines

• Includes standard connectors for

music on hold (MOH) and external

paging

• Features COM port for diagnostics

NBX Analog Line Card

(4-port)

• Connects up to four loop-start

PSTN telephone lines via four

RJ-11 interfaces

• Supports Caller ID services (where

available and must be purchased

separately from your service

provider)

• Provides power failure cutover

port

NBX 10BASE-T Hub Card

(8-port)

• Features eight 10 Mbps shared

Ethernet ports, RJ-45 interfaces

• Includes one 10BASE2 BNC

connector for expansion

NBX Analog Terminal Card

(not shown)

• Connects up to four analog devices

(such as standard or cordless

phones, Group 3 fax, external

alert, or bell inputs on external

paging amplifiers) to the NBX 25

system

• Offers analog phone users access

to an APX voice mailbox, off-site

notification, and hunt/calling

groups

• Includes four standard RJ-11 ports

• Supports switch-hook transfer

services and flash

• Supported by NetSet administra-

tion utility and APX call coverage

NBX 25 Chassis

NBX 25 Call Processor

NBX Analog Line Card

(4-port)

NBX 10BASE-T Hub Card

(8-port)

NBX®25 COMMUNICATIONS SYSTEM

To learn more about 3Com voice solutions, call 1 800 NET 3COM or visit www.3com.com.

3Com Corporation, Corporate Headquarters, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145

To learn more about 3Com solutions, visit www.3com.com. 3Com Corporation is publicly traded on Nasdaq under the

symbol COMS.

The 3Com logo, Advanced PowerMail eXchange, and NetSet are trademarks of 3Com Corporation. Netscape Navigator is a

registered trademark of Netscape. All other company and product names may be trademarks of their respective companies.

Printed in the U.S. on recycled paper. 400559-003 11/00

Dimensions and Weight

6-Slot Chassis:

Height: 264.7 mm (10.5 in)

Width: 431.8 mm (17.3 in)

Depth: 225.6 mm (9 in)

Weight: 22 lb (empty)

30 lb (configured)

Power Requirements

Chassis: Canada and U.S.:

230/115 VAC, 60/50 Hz, 2/4 A

Power Dissipation

Chassis: 200 W (maximum)

Phone: 5 W (maximum)

Environmental Ranges

Operating temperature: 0 to

40°C (32 to 104°F)

Storage temperature: - 40° to

+70°C (- 40° to +158°F)

Humidity: 5% to 85%

noncondensing

Configuration

Total system devices: 25 ports

(maximum), but no more than

12 CO lines

Standards—Network Access

Analog Lines: National

Requirements FCC Part 68,

Canada CS03

Safety

UL/CUL 1950 3rd Edition

Emissions

Chassis: FCC Part 15 Class A

Phone: FCC Part 15 Class B

Specifications

Ordering Information NBX 25 KSU Bundle

Bundle includes: 1 NBX 25 6-slot chassis, AC power lead,

19-inch rackmounting and/or wall mounting kit ears, 1 NBX

25 Call Processor, 1 NBX Analog Line Card (4-port), and

1 NBX 10BASE-T Hub Card (8-port). 3C10236

NBX 25 Chassis

Includes: 1 NBX 25 6-slot chassis, AC power lead, 19-inch

rackmounting and/or wall mounting kit ears. 3C10231

NBX 25 Call Processor*

The NBX 25 Call Processor is the foundation of the NBX 25

Communications system, managing all incoming and outgo-

ing call traffic. It is also an application server for the APX

Messaging System, embedded Web server, and other

onboard and external application hosting and connectivity.

Telephony adjunct connectors for Music on Hold, Paging,

External Alerts, plus the system hard disk kit. Includes 4

attendant ports and 4 hours of message storage. 3C10230

NBX Analog Line Card

The NBX Analog Line Card connects up to four Loop Start

PSTN telephone lines to the NBX system via 4 RJ-11 inter-

faces; includes built-in Caller ID services and built-in power

failure transfer jack. 3C10114

NBX 10BASE-T Hub Card

The NBX 10BASE-T Hub Card includes 8 RJ-45 ports (10

Mbps shared Ethernet) and one 10BASE2 BNC uplink port

for expansion. 3C10115

NBX Analog Terminal Card

The NBX Analog Terminal Card connects up to 4 tip/ring

(2500 series compatible) analog devices, such as analog

phone, cordless phone, Group 3 fax machine, speakerphone

adjunct, etc. Does not support modems. 3C10117

NBX Business Phone (Charcoal Gray)

Includes 18 programmable buttons, 10 dedicated feature

buttons, 2 x 16 LCD display plus 3 soft keys, integrated 10

Mbps hub port, RJ-45 Ethernet connector, and an external

AC power adapter. 3C10121

NBX Business Phone (Warm White)

Includes 18 programmable buttons, 10 dedicated feature

buttons, 2 x 16 LCD display plus 3 soft keys, integrated 10

Mbps hub port, RJ-45 Ethernet connector, and an external

AC power adapter. 3C10122

NBX DSS/BLF Adjunct (Charcoal Gray)

DSS/BLF receptionist display adjunct supports up to 100

functions via a dedicated BLF button with status LED (50

buttons with high/low shift position); connects to LAN via an

RJ-45 connector; requires AC power adapter. 3C10123

NBX DSS/BLF Adjunct (Warm White)

DSS/BLF receptionist display adjunct supports up to 100

functions via a dedicated BLF button with status LED (50

buttons with high/low shift position); connects to LAN via an

RJ-45 connector; requires AC power adapter. 3C10124

NBX Power Adapter Kit

The powered line adapter kit enables the Business Phone, or

DSS/BLF Adjunct, to be powered via the patch Category 3 or

Category 5 Ethernet cable that extends from the local LAN

dropout to the device, eliminating the need to pull both a

Category 3 or Category 5 cable and a power cable to the

device. 3C10125

NBX Analog Adapter

The NBX Analog Adapter provides a single port to

support one tip/ring (2500 series compatible) analog device

such as analog phone, cordless phone, Group 3 fax machine,

speakerphone adjunct, etc. Does not support modems. The

adapter includes one hub port for connecting an Ethernet-

enabled device to the network, such as a computer, network

printer, or NBX telephone set. 3C10120

NBX 25 Installation and

Administration Guide 3C10232

NBX Business Telephone User Guide (5-pack) 3C10171

NBX 25 Resource Pack CD-ROM 3C10234

NBX 25 Resource Pack Kit

This resource kit includes the following: 1 NBX 25

Installation and Administration Guide, 5 NBX Business

Telephone User Guides, and 1 CD-ROM.

3C10235

*One Call Processor is required per system.